Voice

This year, Gartner once again recognized RingCentral as a Leader in the Unified Communications as a Service Magic Quadrant. We’re positioned furthest to the right in the Leader quadrant. Our focus on innovation and unified approach to call, message, meet–on any device, anywhere attributes to our furthest to the right position for completeness of vision. The most significant change in our position over last year is a jump in our ability to execute. We attribute this to our expanded global footprint, the increased scale of our sales, services, and support teams; while also driving large enterprise adoption.

At RingCentral, our vision is to make it simple and effortless to communicate and collaborate from anywhere, on any device. Customers should expect that their interactions with a business are seamless across any communications channel. Ultimately, RingCentral empowers businesses to better serve customers, while improving business efficiency and customer satisfaction.

Our position as a Gartner UCaaS Magic Quadrant leader reinforces what we hear from our customers. For example:

“We saw a true partner in RingCentral, as their cloud and mobile-first approach aligns perfectly with our initiative to equip our workforce with a seamless communications and collaboration experience that inspires world-class customer service.”

– Greg Schiemann, VP of technical services, ARC Document Solutions

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system.”

– Edward Chung, CEO, TechnologyOne

There are many benefits of RingCentral, but here are some of them, to name a few:

• Unified experience: Enables users to have multiple modes of communication, including voice, video, team messaging, online meetings, SMS, and fax, all from a single application.
• Mobile first: Optimized for mobile, RingCentral is for today’s modern workforce who want to work from anywhere on any device.
• Seamless collaboration: RingCentral’s team messaging capabilities provide users with a seamless way to collaborate on projects and connect in real time.
• Video meetings: With RingCentral Meetings, users can access a single solution that includes team messaging and online video meetings.
• Robust open platform: Our open platform is now used by over 23,000 developers and allows for easy integration and customizable workflows.
• Enhanced customer engagement: With integrated contact center and our new Engage portfolio, we enable businesses with customer-first communications.

All of these features, combined in a single platform, are great for employee and customer communications. RingCentral is dependable with highly scalable, reliable, and secure communication that meets the demands of today’s modern global workforce.

For more information, download a complimentary copy of the 2019 Gartner Magic Quadrant for UCaaS Report here.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 30 July 2019, Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Voice

2018 Gartner UCaaS Magic Quadrant: Positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute

Article by ATI Partner David Sipes of RingCentral

We’re recognized once again as a Leader in the 2018 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide. This year we outpaced the market and are positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute. See the full report for more details.

We believe this distinction highlights our laser focus on innovation and delivering a world-class unified communications solution. RingCentral empowers IT leaders with the ability to exceed the communications requirements of today’s rapidly evolving digital workforce. These new requirements are rapidly eroding the foothold of legacy communications solutions. According to Gartner, “By 2021, 90% of IT leaders will not purchase new premises-based UC infrastructure — up from 50% today — because future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”

Delivering on the Promise of Collaborative Communications

Today’s workers are overwhelmed with the multitude of communications apps that are meant to improve collaboration yet are hindering productivity. Based on a recent survey by CITE Research, workers waste up to 60 minutes a day simply navigating between these apps. Our approach, Collaborative Communications, empowers people to work the way they want by putting collaboration at the center and enabling seamless integrations with enterprise workflows. For RingCentral, this is about delivering a truly unified communications experience that combines messaging, calling, and meeting, and simplifies the way you communicate, share content, and manage projects. It’s also about an open platform that lets you integrate these Collaborative Communications capabilities with core business applications, giving you the ability to customize workflows and create seamless experiences for end users.

In 2018, we delivered on several key milestones in support of our Collaborative Communications vision. The RingCentral App is an all-in-one voice, team messaging, and video conferencing solution that transforms the way people communicate and collaborate. Collaborative Meetings is a high quality, best-in-class video conferencing and collaboration solution that allows customers to connect from anywhere, and at any time. Collaborative Contact Center puts collaboration at the center of the customer experience, empowering businesses to solve customer issues quickly, while increasing sales volume and maximizing agent performance.

Collaborative Communications also enables seamless business workflows across workplace apps. Today, RingCentral offers over 150 published integrations with popular business applications via the RingCentral app gallery, with over 14,000 developers creating custom apps.

Further Global Expansion

RingCentral continues to expand into new global markets, extending our capabilities to support customers wherever they may be. RingCentral Global Office is now available in 39 countries, includes international SMS, and offers language services extended to Japanese and Portuguese. In 2018, we expanded our global footprint in Asia Pacific with a new office in Australia. We added new leadership, channel partnerships, and local product offerings. The experience is fully localized, with customers benefiting from direct peering with tier one local operators, multi-language support, and regional billing.

Continued Mid-Market and Enterprise Growth

Our efforts are bearing fruit and reflected in our Q2 2018 earnings results, with total revenue growing 34% year-over-year. Our mid-market and enterprise customer segments continued to grow by 80% year-over-year and are now a $237 million business. Our channel business also grew 100% year-over-year to $139 million.

2018 so far has been a record year for RingCentral. We’ve delivered new innovations, expanded into new global markets, and seen significant growth and momentum in the mid-market and enterprise. And we’re only getting started.

I want to thank our global customers, partners, and employees for their support and commitment to RingCentral and look forward to more great things to come.

Disclaimer

*This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Magic Quadrant for Unified Communications as a Service, Worldwide; Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen; 10 October 2018


Article by ATI Partner David Sipes of RingCentral

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