inCONTACT CALL CENTER
inContact is the world’s number one provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents—all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
Because inContact solutions are delivered in the cloud they offer benefits that traditional, on-premise contact center solutions cannot, including:
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Quick roll-out and implementation
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No upfront hardware expenses or revolving upgrade fees
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Both upward or downward scalability to meet actual demand
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Pay-as-you-go billing model
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99.99% uptime
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Seamless call routing between multiple contact centers and even at-home agents
inContact Call Center Features
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Omnichannel Routing
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Workforce Management & Optimization
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Automatic Call Distribution (ACD)
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Omnichannel Reporting
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Intuitive user interface for real-time tracking
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Prioritization
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Escalation
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Queuing
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