CONTACT CENTER
If your business currently operates a contact center there is no reason that it shouldn’t be in the cloud.
Hosting a contact center with ATI eliminates the possibility of your on-site call center servers failing because the contact center would be hosted in multiple geographically redundant secure data centers. Speaking of servers, putting yours in the cloud frees up your IT staff to work on other projects and eliminates the cost for replacing and maintaining; ATI will take care of all that for your company. What if your contact center has peak months? Not a problem with a cloud solution contact center – you can scale up and down with ease, no need to buy all that equipment up front.
When your phones are the lifeblood of your organization, there is no excuse or substitute for reliability. Contact ati to learn more.
Contact Center Features
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Omnichannel Routing
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Workforce Management & Optimization
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Automatic Call Distribution (ACD)
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Omnichannel Reporting
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Intuitive user interface for real-time tracking
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Prioritization
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Escalation
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Queuing
CCaaS - The History, Benefits, and 2019 Trends eBook
Contact Center as a Service represents an entirely new paradigm for business communications and collaboration. CCaaS solutions offer similar functionalities as an on-premises contact center infrastructure. But, key differentiators of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, and a definitive focus on service capabilities rather than simply product functionality..
5 Ways Updating Your Phone System Drives Business Success
5 components to consider when evaluating your current phone system or a new communications solution
ati Product Portfolio
Phone Systems
Cloud Phone Systems
Onsite PBX
RingCentral
Mitel Connect Onsite & Cloud
Mitel MiVoice Office 250
Jive
Network Services
SD-WAN
Managed Security
SIP, Fiber, GigE
Dedicated Internet Access
Wireless & 4G
PRI, MPLS, POTS
QoS, QoE
UCaaS
Contact Centers
Collaboration
Audio & Video Conferencing
Office 365
Skype For Business
Call Recording
Analytics
Artificial Intelligence
IM & Precense
Hosted Email
Cloud Compute
Disaster Recovery & Backup
Infrastructure as a Service
Virtual Desktops - VDI
Outsourced IT
Web Content Filtering
Document Management
Contact ATI
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