Voice

ShoreTel Connect Cloud: Taking Your UC in the Cloud

February 18, 2016 – It seems for most companies today, everything they utilize is hosted somewhere in a cloud instead of a data center or server.  You may be wondering why changing over to cloud-based services is so popular? Or, perhaps you like the way your business is structured, and you just don’t understand the benefits of having a cloud-based infrastructure. Let’s take a moment to showcase how these communication tools used to function and why so many organizations are making the change to a more virtual and less hardware-intensive communications structure.

The old way of business communication

With more traditional phone systems, telephone service providers would build the required infrastructure in their own data center and would then sell the access of the data center to customers. The carrier would own both the hardware and the software portions and they would be the party responsible for both the maintenance and the support of it. This would give the carrier control of any necessary updates and feature additions to the services.

The new way of business communication

Using the cloud transforms the way businesses deploy their phones and communication tools. Clouds and virtualization take away the need for a big up-front investment for hardware and set-up. Not to mention the need for a data center is eliminated, because the cloud takes its place. UC in the cloud services provide flexibility for organizations that want to scale their deployments up and down depending on their specific business needs as well as the ease of adding new functionality and features whenever necessary.

Why make the change?

Many companies today are moving towards more mobile workforces. They want to create flexibility while not losing out on service level or employee productivity. The cloud partnered with hosted PBX phone systems allow them to create this flexibility relatively easily. There is also a tremendous opportunity to improve the communication occurring between organizations and their current and potential customer base. Tools like hosted VoIP, video conferencing, contact centers, unified messaging and web collaboration are providing the ability to connect quickly and securely with customers to better meet their needs. Additionally, location limitations are reduced because cloud-based tools and resources allow partners and clients to meet together virtually through chat, video or virtual meetings from anywhere. This allows organizations to meet objectives and goals quickly.

If nothing else, focus on the ROI

Companies are not only focused on increased functionality, scalability, and mobility, but also the variety of ways to achieve a return on investment for a cloud-based solution.  It starts with lower operating costs and a better end-user experience.  Overhead and installation costs are minimal because of the reduction of equipment and employees needed to manage and maintain the equipment. Additionally, ROI can occur through a decrease in travel expenses because communicating across the country or the world is easy and cost-effective, so there’s no longer a need for costly face-to-face meetings. – Learn more about how the cloud works – Check out an ATI recommended cloud phone system