SHORETEL ENTERPRISE CONTACT CENTER
Make it Yours with Advanced Customization and Multimedia
ATI has been given the ability by ShoreTel to design, install, and support your ShoreTel Contact Center solution. From a small 10 person to multi-site large call centers, we’ve done it all.
Let’s discuss how your organization will integrate with ShoreTel’s Enterprise Contact Center’s.
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Advanced Routing – Dialed number identification service, menu selection, automatic number identification, customer, time of day, calendar service level, priority and skills-based routing
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Multimedia – Email and Web-based chat
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Advanced Reporting
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Outbound Dialing – Caller-Requested & abandoned call backs
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Unified Desktop – Call Manager, Presence, Video, Instant Messaging
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Interactive Voice Response – Create your own personal routing rules
ShoreTel Voice & PBX Deployments
ShoreTel Connect Onsite
Traditional onsite equipment at your offices, but far from a traditional phone system. Still the #1 way to get the most features out of your phone system. Unified Communications, Contact Center, Mobility, Conferencing, and so much more. Partner with ATI and we’ll help you implement and support your system as you see fit.
Learn MoreShoreTel Connect Cloud
ShoreTel’s cloud/hosted VOIP phone system offering. All the best features of the on-premise system, but installed and supported off site at a state of the art data center. This alleviates the work of your IT employees, while simultaneously providing system backup, disaster recovery, and all the newest equipment at your fingertips. Best of all no upfront Cap Ex, all on a monthly basis.
Learn MoreShoreTel Applications
Mobility/BYOD
Use an iPhone, iPad, Android, or Blackberry device to conduct your business operations. Make calls, send instant messages, and get instant status reports on your employees through the cellular or local wi-fi network. Your smart device is now your business device, and your customers will never know the difference.
Learn MoreConferencing & Collaboration
How much are you spending on third party conferencing solutions? ShoreTel gives you the all the tools you need to host your own conferences in-house. From traditional voice calls to desktop sharing and presenting, bring together up to hundreds of customers and employees on your schedule.
Learn MoreVirtualization
That’s right, no more gateways, switches or service appliances necessary. Host your entire ShoreTel solution in house or at a Colo entirely on your own servers/VMware. Mix and match hardware and virtual wherever you see fit. For a limited time only, ShoreTel’s conferencing solution can be spun up on any virtual device for free.
Learn MoreCall Recording
Did you know that ShoreTel has a built in call recording platform all ready to go, with no extra appliances needed to be purchased? Start recording your calls for: Training, Compliance, Contact Centers, or just better overall Customer Service with only the additional of licenses and the appropriate server infrastructure. Get a free trial of ShoreTel recording right now, and see if it works for you
Learn Moreati Product Portfolio
Phone Systems
Cloud Phone Systems
Onsite PBX
RingCentral
Mitel Connect Onsite & Cloud
Mitel MiVoice Office 250
Jive
Network Services
SD-WAN
Managed Security
SIP, Fiber, GigE
Dedicated Internet Access
Wireless & 4G
PRI, MPLS, POTS
QoS, QoE
UCaaS
Contact Centers
Collaboration
Audio & Video Conferencing
Office 365
Skype For Business
Call Recording
Analytics
Artificial Intelligence
IM & Precense
Hosted Email
Cloud Compute
Disaster Recovery & Backup
Infrastructure as a Service
Virtual Desktops - VDI
Outsourced IT
Web Content Filtering
Document Management
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